At RituCart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund and return policy below.
Returns
We accept returns only in the following cases:
- Product received is damaged or defective.
- Wrong product delivered.
- Product has manufacturing defects.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Include all original packaging and accessories.
- Be reported within 7 days of delivery.
Non-Returnable Items
Returns will not be accepted for:
- Products damaged due to misuse or improper handling.
- Products showing signs of use.
- Change of mind after purchase.
- Return requests made after 7 days of delivery.
Refund Process
Once your returned item is received and inspected:
- Approved refunds will be processed within 5–7 business days.
- Refunds will be credited to the original payment method used during purchase.
- Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
Replacement Policy
If you receive a damaged, defective, or incorrect item, we may offer a replacement instead of a refund, subject to product availability.
Cancellation Policy
- Orders can be canceled before they are shipped.
- Once an order has been dispatched, cancellation requests cannot be accepted.
Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with:
- Your Order ID
- Photos of the product
- Photos of the package received
Our team will review the request and provide a resolution as quickly as possible.
Contact Us
For any refund, return, or replacement requests, please contact:
RituCart
Email: support@ritucart.com
Phone: [Your Contact Number]
We are committed to making your shopping experience smooth, secure, and hassle-free. Thank you for shopping with RituCart. ☔🛒